sCRM – Marketing
http://searchcrm.techtarget.com/news/2240015659/Social-media-and-CRM-The-marketing-perspective?track=sy540
Research Blog: Leila Summa
http://searchcrm.techtarget.com/news/2240015659/Social-media-and-CRM-The-marketing-perspective?track=sy540
http://cas.psu.edu/docs/casadmin/NSO/MktgModel.html
http://www.12manage.com/methods_levitt_relationship_marketing.html
marketing relationship model vs crm:
http://www.articlesbase.com/marketing-articles/customer-relationship-marketing-1046391.html