Posts Tagged ‘models’

sCRM – Marketing

Posted by Leila Summa on November 12th, 2009 under web researchTags: , , , , , ,  • 2 Comments

http://searchcrm.techtarget.com/news/2240015659/Social-media-and-CRM-The-marketing-perspective?track=sy540

Social CRM convergence of CRM & E2.0?

Posted by Leila Summa on September 10th, 2009 under literature reviewTags: ,  • No Comments

http://mjayliebs.wordpress.com/2009/09/09/enabling-social-crm-is-a-convergence-of-enterprise-2-0-and-crm/

oCEM: the open Community Enablement Model

Posted by Leila Summa on July 26th, 2009 under models, web researchTags: , ,  • No Comments

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